Frequently Asked Questions
Here are a few things we thought you’d like to know. If you can’t find what you’re looking for, feel free to contact us.
How do I know if I’m eligible for a £10 Tesco Digital Gift Card?
New customers who top up for the first time and purchase a £10, £15 or £20 Rocket Pack within the specified promotional period 30th December 2019 to 26th January 2020 are eligible for a £10 Tesco Digital Gift Card offer.
How do I claim my Tesco Digital Gift Card?
You will be sent a text message within 24 hours of topping up for the first time and purchasing a £10, £15 or £20 Rocket Pack, explaining how to claim your Tesco Digital Gift Card. You will be directed to our dedicated website to enter your mobile number and claim code, which will be in the SMS, to complete the claim process. You must claim by 25/02/2020.
How long do I have to claim my Tesco Digital Gift Card?
Eligible customers have until 25/02/2020 to claim. After this time, you will no longer qualify.
If I don’t receive my claim SMS who do I contact?
If you haven’t received your claim SMS within 24 hours of topping up, please contact our customer service team on 0330 123 3477^ or email reward@mytescomobile.com. Lines are open 9am-6pm Monday-Friday (excluding bank holidays).
How will I receive my Tesco Digital Gift Card?
Your Tesco Digital Gift Card will be sent to you via email from reward@mytescomobile.com.
When will I receive my Tesco Digital Gift Card?
Provided you have claimed online, we aim to get your Tesco Digital Gift Card to you via email within 24 hours of claiming.
If I don’t receive my Tesco Digital Gift Card or it doesn’t work who do I contact?
If you have claimed online and your Tesco Digital Gift Card hasn’t arrived within 5 days of claiming — or your Tesco Digital Gift Card doesn’t work — please contact our customer service team on 0330 123 3477^ or email reward@mytescomobile.com
Can I use my Tesco Digital Gift Card straight away?
Once your Tesco Digital Gift Card arrives, you can use it straight away.
How long is my Tesco Digital Gift Card valid for?
The Tesco Digital Gift Card and balance will expire 5 years after purchase or last Digital Card use.
What happens if I don't spend the funds before my Tesco Digital Gift expires?
The funds on Tesco Digital Gift Cards are available for 5 years after purchase or last Digital Card use. Once the Tesco Digital Gift Card expires, any remaining funds will no longer be available.
Where can I spend my Tesco Digital Gift Card?
Redeem at any UK Tesco store. Excludes purchases from Tesco Petrol stations. For more information please visit https://www.tescoforbusiness.com/terms-and-conditions.
^ Calls to this number are charged at the same rate as 01 or 02 numbers on mobile phone tariffs